RETURNS, EXCHANGES, AND REFUNDS

Return Eligibility

We issue refunds or accept returns under the following circumstances:

• Non-logo’d (unbranded) products: Items without custom branding may be returned within thirty (30) days of the confirmed delivery date, provided the product is in its original, unused, and undamaged condition with all original packaging and tags intact

• Misprinted products: Products bearing printing errors attributable to the Company will be eligible for replacement or refund regardless of whether they bear branding

• Damaged products: Products that arrive damaged due to manufacturing defects or shipping damage will be eligible for replacement or refund upon submission of documentation

Custom logo’d or branded products are not eligible for return or refund unless they are misprinted or arrive damaged. The Company’s determination of whether a product qualifies as misprinted or damaged is made at its sole reasonable discretion.

Exchanges

The Company does not offer product exchanges. If you wish to receive a different product, size, or color, you must initiate an eligible return (if applicable) and place a new order. Custom logo’d or branded products are not eligible for exchange.

Return Process

To initiate a return or refund request, contact us at info@VINMESA.com with your order number, a description of the issue, and, where applicable, photographic documentation of any defect or damage. Upon approval, we will provide a return merchandise authorization (RMA) number and return shipping instructions. Returns submitted without an RMA number may not be accepted.

Refunds will be processed to the original payment method within ten (10) business days of our receipt and inspection of the returned product, or, in the case of damaged or misprinted items, upon approval of your documented claim.

Return Shipping Costs

Return shipping costs for eligible non-logo’d returns are the responsibility of the customer unless the return is due to a Company error, misprint, or damage. For returns resulting from a Company error, misprint, or shipping damage, the Company will provide a prepaid return shipping label. Submission of fraudulent return or refund requests may result in permanent account termination and further legal action.